Refund Policy

1. Right of Withdrawal

For consumer transactions, you have the right to withdraw from your contractual declaration in writing within 14 days without giving any reason. It is sufficient if the declaration is sent within this period.

The right of withdrawal does not apply to the following goods:

  • Goods that are made to customer specifications or clearly tailored to personal needs.
  • Perishable goods or goods with a short expiration date.
  • Sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

2. Declaration of Withdrawal & Returns

The declaration of withdrawal and returns must be sent to:

MMC Consulting GmbH
Dr. Rudolf-Noll-Gasse 3/1/29
2230 Gänserndorf
E-Mail: hello@sqr.coffee
Web: www.sqr.coffee

The withdrawal period begins on the day the goods are taken into possession by the buyer or a third party designated by the buyer, who is not the carrier. For partial deliveries of an order, the period begins upon receipt of the last delivered goods.

3. Consequences of Withdrawal

In the event of a valid withdrawal, both parties must return the services received. The return of the goods must take place within 14 days from the submission of the withdrawal declaration.

The refund of payments made by the buyer (including the original delivery costs) will be made using the same means of payment used in the original transaction, no later than 14 days after receipt of the withdrawal declaration. However, the seller is entitled to withhold the refund until the goods have been received or proof of return has been provided.

4. Return Costs & Compensation for Value

  • The buyer shall bear the direct costs of returning the goods.
  • Returns must be made in the original packaging and in unused condition.
  • If the goods have been used by the buyer beyond what is necessary to establish their nature, characteristics, and functionality, the seller reserves the right to claim compensation for loss of value. This applies in particular to opened or used goods.

Status: February 2025